The Lasting Impact of Leadership: It's About How You Make People Feel

‘Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This powerful statement encapsulates the essence of meaningful human interactions and leadership.

Reflecting on the last few days, weeks, months, or even years, what stands out most in your daily interactions with others? Was it their actions, words, or how they made you feel? Often, the most lasting impression is the feeling. For instance, I recall a colleague who made me feel empowered, valued, appreciated, and supported. Those feelings linger far longer than specific actions or words.

As leaders, we have a responsibility to ensure that those we lead feel heard and included. When we listen instead of ignoring and include rather than ostracise, we create an environment where people feel safe and valued. These feelings resonate deeply and have a lasting impact.

Think back to your favourite teacher. You might not remember their exact words or specific behaviours, but you likely remember how they made you feel. This is the heart of impactful leadership.

This principle is even more critical during challenging moments in leadership. Whether it’s having difficult conversations or addressing sensitive issues, the way we approach these situations profoundly affects how people feel. It’s possible to bring necessary challenges to our teams while still ensuring that they leave the conversation feeling appreciated and secure. Even when our words are hard to hear, we can deliver them with compassion and respect.

Jesus provides the ultimate example of leadership that emphasises emotional connection. The Bible is filled with instances where his actions and words left a profound emotional impact. Consider when Jesus washed the disciples’ feet. This act of service and humility likely left them feeling deeply valued and loved. Similarly, when Jesus addressed Zacchaeus, saying, “Zacchaeus, hurry down. Today is my day to be a guest in your home” (Luke 19:6 MSG), it wasn’t just the words but the feelings of acceptance and love that Zacchaeus likely remembered most. Or take Mary Magdalene—Jesus not only cured her of spirits and infirmities but also welcomed her into his inner circle. This invitation would have made her feel validated and transformed, inspiring her devoted commitment to him.

As you step into your leadership roles this month, I encourage you to think intentionally about how you make those you lead feel. Remember that the emotional impact you have on others will often outlast your actions or words. Take your lead from Jesus, who modelled and provided us with an excellent example of leadership rooted in compassion, inclusion, and love.’